It will take a little while for students to get used to working online in this way. While we do want to help them and be patient we also want them to use the forums and to only have to reply to questions once. Otherwise teachers will be completely overwhelmed. If you receive a general question that should be on the forum please send a standard reply that reads something like this.
"That's a great question. Thanks for engaging with me. Please can you post your question as a reply to our closure discussion forum of today (INSERT URL LINK) and not as an email so that everyone can learn from this. I will reply there for everyone"