Skip to main content

MS library banner

A2: MS Teacher Resources: Student FAQ

Here are some instructions and advice on where to go and what to use for online learning. Please let Ms. Nadine know if you have questions and I'll keep adding them to this. 

Why is my microphone not working?

There are a number of reasons why your microphone may not be working. Please check each of these before you contact the help desk:

1. Make sure your system preferences are correct

  • Input micGo to system preferences
  • Click on "sound"
  • Select "internal microphone"
  • Test it by speaking near to your computer
  • If that works you're ok, if it doesn't work we need to go to the next step.



2. Check your system privacyundefined

  • Go to system preferences
  • Select privacy
  • Select Microphone.
  • Select the checkbox next to an app (e.g. Teams) to allow it to access the microphone.
  • Deselect the checkbox to turn off access for that app.


3. Switch on Dictationundefined

  • Go to System Preferences 
  • Click on Keyboard 
  • The last tab is Dictation, click on it
  • Select On: Now this should download the relevant files to make the microphone work. 

This is an extremely useful tool to help with writing when you get tired!


4. Check the settings in Teams Teams Audio

  • Click your profile picture at the top of Teams
  • Choose Settings > Devices
  • Under Audio devices, pick the speaker and mic you want teams to use.

What must I do first?

Mentor check in

How do I get IT support?

  1. Please check this page to see if there are things you can resolve yourself
  2. Please switch to Chrome Browser - most of our apps and tools work better on Chrome compared to Safari or Firefox
  3. For questions related to a subject, first contact your subject teacher
  4. For questions related to Moodle or Teams first ask Ms. Nadine, she'll be able to see if it's a course related issue that can be easily resolved or a hardware / IT problem
  5. Make sure you have downloaded TeamViewer before you contact IT support
  6. After you have downloaded TeamViewer please create an IT support ticket 
  7. When IT contacts you please make sure you have the ID and Password ready to share with the person helping you.  (Open Team Viewer App, choose personal use, wait for a while, the ID and password will show up.)

How do I find the work for my course?

The example shown below is for Grade 6 Maths but all other subjects should follow the same process.

moodle courses

3. Go to the school closure tab in your course


Moodle course closure tab

4. Find your homeroom or group and click on the discussion topic


Closure forum

5. Read the information in the School Closure Forum

It will tell you where to find the work you need to do. You also need to "check in" here for attendance. 

inside closure forum


6. Click on the link to the current day or week's work and continue studying in your current unit.

How do I log into Education Perfect?

When you get to Education Perfect you MUST log in using your school name!

How to do an assignment in Teams

If you "CAN"T WRITE" on your student copy of the template in Assignment. 
 There are two different ways to "EDIT DOCUMENT"  (Thank you to Mrs. Garretson for these examples)


How to Save your document after you've worked in it:


How do I use Seesaw?

Why can't I get into FlipGrid?

If you're having problems signing into FlipGrid please follow these steps:

  1. Make sure you have Chrome as your browser not Safari
  2. Make sure you're signing in using the RED "Log in with Microsoft" microsoft button
  3. Make sure you're using your school email and password
  4. After it says "Login successful!" wait a few minutes - the first time it can take a minute or two to connect you to the grid
  5. If you get the error message "Your educator has not allowed emails ending with to join this Grid" - click on the "Remember Me" box and then "Log in with Microsoft" and continue with your school email and password.


You can change your profile picture AFTER you've posted your first video.

I'm having problems with Unity

DO NOT use Unity 2019.3....anything else is OK

3D Warehouse downloads: Unity has changed and the current versions allow you to import 2017 format. Use that if you can't find 2015 formats for the objects that you need.

How to renew your licence:

  1. Click "COG" icon in the top right window
  2. Click "Licence Management" on the left side of the window
  3. Click "Activate New Licence" button (blue)
  4. Click "Back Arrow" on the top, left side of the window

If ProGrid is not showing: 

Go to your UNITY Menubar


TOOLS -> ProGrids -> ProGrids Window



If ProBuilder is stuck or not working:


Sometimes ProBuilder gets stuck and you need to reset it.

on the MenuBar at the top Click

Unity -> Preferences -> ProBuilder. Then clock on the Clog icon on the top-right side and then click RESET ALL

How do I download Teams?

I can't sign into NoodleTools

2. Make sure you sign into OFFICE 365

3. If you have any other NoodleTools tabs open in your Browser close them.


Noodletools sign in O365

Where do I find Passwords?

Please log into the document below with your WAB email and password. Let us know if there is a password you need not included.

I have a new computer what must I do?

Here are the IT recommendations for new computers:

In your current computer make sure all your files are backed up to OneDrive - instructions here. First of all, the school image package for students is too big to transfer to your laptop remotely, and not all the software will be used in the current situation. (We can choose to install it after we are back on campus).

The most useful items:

1. The Programs/Software
   a. Browser: Google Chrome, Safari
   b. Microsoft Office package(word, excel, PPT, Teams, OneDrive, etc.). How to download/install Office will be shown on the bottom.
   c. Unity. Please check the attached instruction about how to get/install Unity from Mr. G.
   d. Team Viewer. Please check the attached instruction about how to use Team Viewer from Ms. Nadine.

2. Main Websites' address

WAB bookmarks

Ask your IT department for the WAB bookmarks file and instructions on how to import bookmark file to different browsers.

How to download/install Office Package?

  1. Open a browser, visit, log in with your school account.
  2. Follow the video named "Office" that IT support will send you to download the installer and wait until it finished.
  3. Double click the installer, follow the "next" steps until it finished. An administrator account is required.
  4. In the Application folder, open word or excel, sign in with your school account, the whole Office license will be activated.
  5. Ready to use.

How do I add a picture to Moodle?

How do I use Epic Books?

I can't sign into Newsela

If you're having trouble signing into Newsela please make sure you're signing into the right place - you must sign in using the TOP box that says "Sign in with Microsoft" it will then take you to your email and password you use for O365.

Microsoft sign in Newselanewsela name

To join a class that a teacher created within Newsela, follow these steps:

  • Ask your teacher for the Class Link or the Class Code.They can find this on their Newsela settings page under the Classes tab. 
  • Join the class with the Class Link or the Class Code. Follow the steps below for the one you are using. As you sign in, you'll see an option to Sign in with Microsoft

Class Link: Go to the Class Link. By following the on-screen instructions to sign in, join the class.

Class Code: Go to On the left side, you will see a line that says “Student? Enter class code.” Enter the Class Code and click the arrow. By following the on-screen instructions to sign in, join the class

Please do NOT make up your own password or sign into the bottom part.
This will create endless problems with sign-in and passwords. 


Please read this very carefully it is a guide to posting to online discussions. 

In addition we would like you to respect the following norms during video chats:

  • Pause before you respond to make sure your classmate or teacher has finished talking
  • Blur your background so that you have privacy while online
  • Ensure that you have someone else in the room with you when talking to a teacher online, this can be a parent, guardian or older sibling.
  • Be polite and kind, respect yourself, respect others and respect the online environment.
  • If you want to call a particular person's attention to something you post, put an @ with their name/email before you post.


How to use Sora on your mobile Device

SORA on your iPhone / Android device

You can use the OverDrive app to borrow and enjoy digital titles from your library or school. The OverDrive app is available for Android and iOS.

Step 1: 

Download the app from your device's app store.

iTunes (needs a VPN)

Google Play

Step 2:

  • Open the Sora app.  Choose: Find my school.
  • Choose Western Academy of Beijing  
  • Choose either Western Academy of Beijing (for students) or WAB Parent Login
  • Sign in with your WAB login.
    •  Students and staff: Use the part of your email address BEFORE the   (e.g.18ianj)
    •  Parents use your parent portal login email and the password:  wabtiger.

You now have access to the WAB OverDrive / Sora catalogue and can start borrowing books!

How do I read ebooks / audiobooks from Sora?

Do you need a way to access books when an internet connection or mobile app is not available? 

To support this need, we’ve added the option to download titles for offline use at

Note: This new option is available for students using either Chrome or Firefox. Students will need to download books over an internet connection before reading offline.

How does this work?
When a student visits, we’ll check to see if their browser has enough offline storage to support book downloads. If enough storage is available, will allow students to download books for offline use, just like in the Android and iOS apps. When offline mode is supported, Sora displays “Download settings” in the right menu.

How can students access their downloaded titles offline?
In Chrome, will prompt students to add a shortcut to Sora for an easy way to get back to their downloaded books when offline. Once offline, students can simply open their Sora shortcut and navigate to their Shelf.

Students using Firefox can add a bookmark to and easily return to their downloaded books.

How to link to files in Overdrive

How do I join a Zoom Meeting?

How do I back-up to OneDrive?

Feedback online: How can I make use of Feedback to improve my learning?