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Resources created by Stephen Taylor, Nadine Bailey and Doug Taylor for the Parents and Faculty of Western Academy of Beijing.
Index Edtech for Teachers
How do I get IT support?
- Please check these pages to see if there are things you can resolve yourself
- Please switch to Chrome or Edge Browser - most of our apps and tools work better on Chrome compared to Safari or Firefox
- For questions related to Teams ask your sectional EdTech Coach who will be able to see if it's a tool related issue that can be easily resolved or a hardware / IT problem
- Make sure you have downloaded TeamViewer before you contact IT support
- After you have downloaded TeamViewer please create an IT support ticket
- When IT contacts you please make sure you have the ID and Password ready to share with the person helping you. (Open Team Viewer App, choose personal use, wait for a while, the ID and password will show up.)